We guarantee that the jewellery you buy from us has never been worn by anyone else,
hence we cannot take exchanges or returns.
Please make sure you are buying the correct size (gauge/mm, diameter etc),
if you are not sure please feel free to ask questions!
In the case of our titanium jewellery with stone settings and threads we are pleased to offer you a life time guarantee of the stones never popping out of their settings or the threads from stripping.
Please retain a copy of your invoice/receipt as proof of purchase.
The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.
Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.
We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow upto 2 days for delivery domestically.